auto topup

[Claire4]

 How can I stop the auto top up? there are not options to do so on the my o2. Can I have a step by step guide please?

[Claire4]

the page does not show properly for a start! and the live chat does not pop up.

see below. Perhaps it is because I am not in the UK? I tried different PC and browsers too...

my O2 page does work properly though!!

[MI5]

@Claire4 

Try through the MyO2 app.

I've used it before from abroad OK.

https://www.o2.co.uk/apps/my-o2

[Claire4]

I could never find it. I just tried again from Google Play Store.. it is only available in Slovakian or Czech ...

I do not know why all fails... I am in Europe!

[MI5]

Probably need to load it when in UK first @Claire4 

You can get the .apk here https://apkpure.com/my-o2/uk.co.o2.android.myo2

[Claire4]

Indeed somehow this app is not supported in my country. I cannot download it. 

I will have to wait for my next visit in the UK or just go the uncivilised way.

Thank you for your help guys you were helpful

[MI5]

You're welcome @Claire4 

[Cleoriff]

@Claire4 

Didn't realise you weren't in the UK. However, I have been able to use My O2 whilst abroad.

As I said, there is always the option of using live chat wherever you are in the world.

Best of luck and I hope you get it sorted soon.