Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Your balance is 0.00 - but I topped up with £20

I was with Virgin but transferred to O2 by asking for a sim with a £10 bundle. Once installed I topped up with £10 but got a text to say my balance is 0.00. I topped up again with £10 and again it said I have nil balance. I have an old O2 phone and i...

Resolved! Big bundles and WiFi calling

I'm at present on a £13 contract.Just discovered that big bundles give you more for less.So I'm wondering if bundles allow WiFi calling as I live in a very remote area where signal often comes and goes (we're still on 2g here in the Hebrides).

Resolved! £10 free credit after topping up £15, not working?

I topped up £15 on my new sim and texted FREE10 to 21500, but I got a text back saying ‘It looks like this offer isn’t for you’...Anyone that can help me? Please!

Resolved! New Classic activation or number swap - advice needed please

Hi- I have various potential options I'd like to explore.I have a couple of new unused unactivated Classic 3-2-1- payg sim cards.I also have a phone with an already activated Classic payg sim card, with about £11 credit. My wife currently has a Giffg...

auto topup

How can I stop the auto top up? there are not options to do so on the my o2. Can I have a step by step guide please?

STATEMENTS

AS A PAY AS YIU GO CUSTOMER CAN YOU SEE ITEMISED CALLS

Resolved! Balance notification

Hi, just wondering if anyone knows how ‘or if’ you can turn off balance notifications? They really irritate me beings it’s after every call or text.

Resolved! No auto top up?

HiI'm on a PAYG but with a simple £10 Big BundleWhat I'd like to do is set up an auto top for this £10 each month but there seems no button or facility to do this??? Is it only for the basic PAYG? Which is odd...

Resolved! Return Policy

Hi,I bought my mother a phone from 02 on the 31st December. She has had a few problems from the get go with certain parts of the touch not working, now the colour looks distorted. It has been looked after, no drops or water damage etc. It’s not even ...

Topped up, but balance remains £0

I just topped up £10 and you took some money for me and the balance is £0 still

O2

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