Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How often do I need to top up to keep my PSYGo number?

How often do I need to top up to keep my PSYGo number?

Resolved! Texting international countries

I can't text family in the Republic of Ireland from Scotland on my iphone se. I have £10 credit on my phone but the text still won't send with wifi or not. I am a O2 pay as you go customer. Any ideas?

Resolved! test

Hello! My name is Kate.Im leaving the UK for 5 months. I dont want to cancel my tariff and get the new number when I'll be back and I also dont want to pay that much all these 5 months (because ill be out of country). Pay as you go? How does it work?...

Resolved! Retain current mobile phone number

I am with Plusnet on a monthly contract and considering switching to O2 Pay as you go Sim Can I transfer my current mobile number if I obtain a PAC code from Plusnet Thanks

Resolved! o2 phone locked

Hi, I used to be on a contract but just paid the rest of my device plan to switch to PAYG. In order to switch to PAYG, I had to write to customer service, then call and even had to go to one of the store. I said that I was paying the rest of my devic...

Resolved! Replacement sim

Can I get a replacement SIM? My old one is damaged and won't work.

O2 PAYG SIM in a Mobile Broadband Device

Can I ask - is there a difference between an O2 Phone PAYG SIM and a Tablet/Mobile Broadband SIM?Picked up a PAYG SIM in store with the intention of giving the mobile data coverage a test-drive before deciding where to move to O2 but it won't work in...

Resolved! zero balance

I purchased a new 10GBP (2GB/500min/5000text) PAYG SIM last week, but my balance is saying zero - how come?Cheers.Christine.

Resolved! balance question

i have 2 phones on pay as you go and i have noticed that the balance sometimes goes down by a pound and the pound comes back the next day. this is not a problem but i would like to know what causes this to happen.

Resolved! How can I get a brand new number not a recycled number?

Hi all, To cut a very long story short - I joined O2 PAYG a couple of weeks ago with a new number and SIM from O2. As soon as I activated it, within a few hours I was receiving calls from various debt collection companies, all trying to get hold of t...

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