Unlocking my sons iphone

[Trish]

Hi my sister in law gave my son her old phone. She was o2. He has been using it on Tesco mobile with no issues. We have moved to sky mobile and the phone don’t accept the sim. My sis in law has tried logging into her account but it won’t pick up her old phone? How do I unlock this? I’ve been trying for hours. Thank you for your help.

[Bambino]

@Trish Take a look here: https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[b4u2]

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[Glory1 Level 43: Bright Spark]

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@b4u2 wrote:
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

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Already answered by @Bambino

[b4u2]

@Glory1
It doesn't matter : )

[Cleoriff Level 87: Glorious]

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@b4u2 wrote:
@Glory1
It doesn't matter : )

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It does actually as you are constantly adding the same information to every thread which has already been posted.

[Trish]

Thank you for your replies. Unfortunately I’ve been through all the threads (trying for hours) and it constantly put me back through it all again. Is there a dummy guide? It’s not recognising his number as it’s a new sky one until we get his own number back? Please help ...,,

[Cleoriff Level 87: Glorious · Accepted solution]

@Trish

As the phone belonged to your sister when she was with O2 it needs her details to unlock.

She would have to complete the form shown in the guide https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

Other than that, a mobile phone shop or market stall would unlock it for you

[MI5 Level 94: Supreme]

You need to use the original number as used on O2 and the IMEI number of the phone you want to unlock. Use this form https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...