Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Level 1: Joiner
Posts: 2
Registered: ‎10-12-2018
Accepted Solution

Unlocking my sons iphone

Hi my sister in law gave my son her old phone. She was o2. He has been using it on Tesco mobile with no issues. We have moved to sky mobile and the phone don’t accept the sim. My sis in law has tried logging into her account but it won’t pick up her old phone? How do I unlock this? I’ve been trying for hours. Thank you for your help.
Level 63: Greatness Assured
Posts: 12,374
Registered: ‎31-03-2010

Re: Unlocking my sons iphone

Level 4: Observant
Posts: 161
Registered: ‎04-08-2016

Re: Unlocking my sons iphone

Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Unlocking my sons iphone


@b4u2 wrote:
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Already answered by @Bambino

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Level 4: Observant
Posts: 161
Registered: ‎04-08-2016

Re: Unlocking my sons iphone

@Glory1
It doesn't matter : )
Highlighted
Posts: 71,622
Topics: 677
Registered: ‎14-01-2013

Re: Unlocking my sons iphone


@b4u2 wrote:
@Glory1
It doesn't matter : )

It does actually as you are constantly adding the same information to every thread which has already been posted.

*The Game Is On*


Level 1: Joiner
Posts: 2
Registered: ‎10-12-2018

Re: Unlocking my sons iphone

Thank you for your replies. Unfortunately I’ve been through all the threads (trying for hours) and it constantly put me back through it all again. Is there a dummy guide? It’s not recognising his number as it’s a new sky one until we get his own number back? Please help ...,,
Posts: 71,622
Topics: 677
Registered: ‎14-01-2013

Re: Unlocking my sons iphone

@Trish

As the phone belonged to your sister when she was with O2 it needs her details to unlock.

She would have to complete the form shown in the guide https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

 

Other than that, a mobile phone shop or market stall would unlock it for you

*The Game Is On*


Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Unlocking my sons iphone

You need to use the original number as used on O2 and the IMEI number of the phone you want to unlock. Use this form https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)