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Level 1: Joiner
Posts: 1
Registered: ‎23-08-2019
Accepted Solution

Top up

Hello, I’ve topped up my phone £10 however it’s not coming through to my O2 app and isn’t allowing me to get my bundle. I topped up through the call service of 4444 I was wondering if you could help me. Thanks
Posts: 116,714
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: Top up

Hi @Cleo 

This isn't O2 so we can't help.

Please contact customer service directly for help Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Top up

Good morning @Cleo, how are you doing today? Have you managed to sort out your topping up issues since you last posted?


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