Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Topping up a phone remotely

I need to check up a friends phone from my own phone, as he is elderly and in a care home. How can I do this when I am not registered with O2?

account history

I recently received a text message from O2 saying that I had been noticed to have topped up in one of their shops. I don't think I have ever done this (certainly not recently) but I can't find a way of using the MyO2 section of the website to see wha...

Constantly charged for mobile data when it's turned off.

I have a pay as you go sim for emergenices. I make sure to turn off Mobile data before switching to the sim, each time my phone boots up i recieve a 50p charge for mobile data. It's wiped out my balance. I really need my money back for emergency call...

My order - we're on the case, were doing everything we can to deliver your order

Hi,I ordered a phone on pay as you go. I received an email with the order details but then an hour later saying you order is out of stock but "we're on the case, were doing everything we can to deliver your order". I have the order details and number...

FREE10

everytime i try to claim my FREE10 all i keep getting is error 42? cant get through to o2 as not a priorityanyone can help please

Topping up pay as you go someone elses phone

Hi all, my daughter is in hospital and we have had to get her a PAYG 'brick' style phone. I had the O2 sim that is unlimited calls and texts that needs topping upwith a minimum of £5 per month. I am at ho e and not sure how to top up for her. Can any...

Renewing my bundle early.

I have ran out of data on my big £30 bundle the renewal date is in 9 days, I want to renew it before then i've rang o2 but they've kept turning the line off or putting me on hold to then end the call. any help guys??

Resolved! latest scam%20texts

just had a text message telling me that i can no longer top up in shops. But i can visit a website and with my debit ar credit card and do it online. is this text genuine or is it a scam.

Phone won't send MMS messages

Hi, I have an LG V20 phone which until a week ago worked perfectly, however it now will not send MMS messages. I can send basic text messages fine, if I turn wi-fi off it shows 4G data connection. I have followed all of the device setup advice to man...

How do I buy a new bundle but make it start from today not the 20th when mine is due to renew !?

O2

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