Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 54880 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 27790 Views
  • 19 replies
  • 2 kudos

£20 50GB Big Bundle Offer

Hello all, I'm a new pay as you go o2 customer and seeking to take advantage of the current 3 week government imposed ''quarantine'', I opted to order and subsequently activate the sim card by topping up 20 pounds to take advantage of the limited off...

KBC78 by Level 1: Joiner
  • 798 Views
  • 4 replies
  • 0 kudos

Resolved! can't connect to internet data

Dropped my phone and now I can't get my data connection to work and I am having some issues with making and receiving calls. I am able to send texts ok. Any ideas? Thanks

Audrey2 by Level 1: Joiner
  • 559 Views
  • 3 replies
  • 0 kudos

Renew boundle

I ran out of data and a few more days before updating the bundle. I used to ask to update the bundle in advance via chat. But the chat is closed now. How can I do this now?

Yuriy by Level 1: Joiner
  • 385 Views
  • 1 replies
  • 0 kudos

02 Live Chat

Hi there Is live chat offline always nowadays ? I want to unlock a device, I have submitted unlock request va My Account, but after 3 days no one replied. (its generally done in 1 day)

FeritJade by Level 1: Joiner
  • 2311 Views
  • 7 replies
  • 0 kudos

Resolved! Help needed regarding data on payg sims

I need some advice regarding adding data to a payg sim.My Mother is in self isolation for 3 months and i want to give her a payg mobile with data(she doesnt have internet at home) to enable use to video call her.Any advice?

StevieH by Level 1: Joiner
  • 905 Views
  • 6 replies
  • 0 kudos

Taking money off balance

02 are taking money off my balance when my mobile data is turned off why is this happening I always connect ti WiFi for my internet

Nicky1965 by Level 1: Joiner
  • 587 Views
  • 2 replies
  • 0 kudos

Resolved! Claiming O2 topup rewards as credit?

This appears to have changed since I was on O2 but trying to sort it out for my Mum. Used to be just a case of texting claim to a shortcode, but appears not to be that simple anymore. Can anyone advise please?

Anonymous by Not applicable
  • 1628 Views
  • 3 replies
  • 0 kudos

Top up

I topped up my phone with £15 yesterday made a few calls used a little bit of data yet it says I have used it all

Kk3 by Level 1: Joiner
  • 723 Views
  • 3 replies
  • 0 kudos

50gb promo

I've just brought a sim only for £20 and 10gb with a bonus of and extra 40gb for free. But I haven't yet received my bonus. Does anyone know when or what I need to do to get it.

Gavinm76 by Level 1: Joiner
  • 1618 Views
  • 5 replies
  • 0 kudos