Bill charges

Bushra · ‎15-04-2020

Hi, I have been charged extra for my past two bills for last month £5.00+ and this onth £1.06.

I would like to request for a refund as I am unsure as to why I have been charged this

jonsie · ‎15-04-2020

Check your bill breakdown in My O2

if you need to call:

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also check here

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TallTrees · ‎15-04-2020

Hello
You can check on MYO2
View bill
@Bushra

HAPPINESS IS BEE SHAPED

MI5 · ‎15-04-2020

@Bushra

You need to identify the charges first.

Refunds are only permitted for errors or billing mistakes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lea88 · ‎15-04-2020

How to change my spend cap

jonsie · ‎15-04-2020

Only by calling @Lea88

Guide: Coronavirus Community Help and Support

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Bill charges

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