Top Up with a voucher help please

[Adwh]

Hello.

I just arrived in UK.

I have a voucher to top up but my English is weak so far.

I called 4444 but I can't understand the instructions to enter the code.

Could someone be so kind to explain to me how to proceed step by step?

Thank you in advance for your help.

[Adwh]

thank you, could you please tell me the option number for voucher?

[Cleoriff]

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@MI5 wrote:
But it's the option number that is being asked for?

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Yes and I have explained in my last post !!

[Adwh]

I try and come back to you.

Thank you everyone

[MI5]

@Adwh cannot understand the recorded message.

Is it 1, 2, 3, 4 or what to enter the voucher number?

[Cleoriff]

No I can't off the top of my head @Adwh 

I am no longer PAYG but used to top up constantly. You will be given two options. Card or voucher . Just listen and when it says voucher, press the number it states.

[Cleoriff · Accepted solution]

Also in an effort to help I have tried the 4444 number. Of course I was unable to proceed, as my son, who was with O2 PAYG is now with EE.

So I can not tell you the option to press. *Sighs*...

Just listen carefully @Adwh . It really is an easy process.

[Adwh]

Thanks everyone, sorry if it took me long to understand.

Stay safe and take care!

[Cleoriff]

Best of luck @Adwh 

Also you stay safe xx