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Top Up with a voucher help please

Adwh
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Hello.

 

I just arrived in UK.

I have a voucher to top up but my English is weak so far.

I called 4444 but I can't understand the instructions to enter the code.

Could someone be so kind to explain to me how to proceed step by step?

 

Thank you in advance for your help.

Message 1 of 18
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Adwh
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thank you, could you please tell me the option number for voucher?

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Cleoriff
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@MI5 wrote:
But it's the option number that is being asked for?

Yes and I have explained in my last post !!

*The Game Is On*

Girl in a jacket
Message 12 of 18
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Adwh
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I try and come back to you.

 

Thank you everyone

Message 13 of 18
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MI5
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@Adwh cannot understand the recorded message.

Is it 1, 2, 3, 4 or what to enter the voucher number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 14 of 18
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Cleoriff
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No I can't off the top of my head @Adwh 

I am no longer PAYG but used to top up constantly. You will be given two options. Card or voucher . Just listen and when it says voucher, press the number it states.

*The Game Is On*

Girl in a jacket
Message 15 of 18
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Cleoriff
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Also in an effort to help I have tried the 4444 number. Of course I was unable to proceed, as my son, who was with O2 PAYG is now with EE.

So I can not tell you the option to press. *Sighs*...

Just listen carefully @Adwh . It really is an easy process.

*The Game Is On*

Girl in a jacket

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Adwh
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Thanks everyone, sorry if it took me long to understand.

 

Stay safe and take care!

Message 17 of 18
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Cleoriff
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Best of luck @Adwh 

Also you stay safe xx

*The Game Is On*

Girl in a jacket
Message 18 of 18
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