Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Highlighted
Level 1: Joiner
Posts: 6
Registered: ‎30-03-2020
Accepted Solution

Top Up with a voucher help please

Hello.

 

I just arrived in UK.

I have a voucher to top up but my English is weak so far.

I called 4444 but I can't understand the instructions to enter the code.

Could someone be so kind to explain to me how to proceed step by step?

 

Thank you in advance for your help.

Highlighted
O2 Support
Posts: 179
Registered: ‎26-03-2020

Re: Top Up with a voucher help please

Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Top Up with a voucher help please

@O2Stacey 

I think @Adwh wants to know what option to select after calling 4444?

Can you advise as I don't have a PAYG sim to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 6
Registered: ‎30-03-2020

Re: Top Up with a voucher help please

Hi,

 

This is exactly what I need to know.

 

Thank you.

Highlighted
Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Top Up with a voucher help please

[ Edited ]

@Adwh 

Follow this advice please

* Dial 4444 and choose option to top up via voucher.

* You will be asked the following questions:

* The mobile number you wish to top up

* The long number on the voucher

* Once complete you will be informed 'Your top up has been successful'

 

 

Hope that helps and welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Top Up with a voucher help please

@Cleoriff 

Which option number is it after dialling 4444 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 6
Registered: ‎30-03-2020

Re: Top Up with a voucher help please

I have a voucher, no credit card disappointed

Highlighted
Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Top Up with a voucher help please


@Adwh wrote:

I have a voucher, no credit card disappointed


I have edited to show voucher @Adwh . Go and look again.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Top Up with a voucher help please

But it's the option number that is being asked for?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Top Up with a voucher help please


@MI5 wrote:

@Cleoriff 

Which option number is it after dialling 4444 ?


You will be asked if you want to top up by Voucher or credit card. You choose the option you want.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker