Solved: Top Up with a voucher help please

Adwh · ‎30-03-2020

Hello.

I just arrived in UK.

I have a voucher to top up but my English is weak so far.

I called 4444 but I can't understand the instructions to enter the code.

Could someone be so kind to explain to me how to proceed step by step?

Thank you in advance for your help.

Cleoriff · ‎30-03-2020

Also in an effort to help I have tried the 4444 number. Of course I was unable to proceed, as my son, who was with O2 PAYG is now with EE.

So I can not tell you the option to press. *Sighs*...

Just listen carefully @Adwh . It really is an easy process.

Veritas Numquam Perit

View solution in original post

O2Stacey · ‎30-03-2020

Guide How to Top Up (PAYG)

MI5 · ‎30-03-2020

@O2Stacey

I think @Adwh wants to know what option to select after calling 4444?

Can you advise as I don't have a PAYG sim to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Adwh · ‎30-03-2020

Hi,

This is exactly what I need to know.

Thank you.

Cleoriff · ‎30-03-2020

@Adwh

Follow this advice please

* Dial 4444 and choose option to top up via voucher.

* You will be asked the following questions:

* The mobile number you wish to top up

* The long number on the voucher

* Once complete you will be informed 'Your top up has been successful'

Hope that helps and welcome to the forum

Veritas Numquam Perit

MI5 · ‎30-03-2020

@Cleoriff

Which option number is it after dialling 4444 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Adwh · ‎30-03-2020

I have a voucher, no credit card

Cleoriff · ‎30-03-2020

@Adwh wrote:
I have a voucher, no credit card

I have edited to show voucher @Adwh . Go and look again.

Veritas Numquam Perit

MI5 · ‎30-03-2020

But it's the option number that is being asked for?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎30-03-2020

@MI5 wrote:
@Cleoriff
Which option number is it after dialling 4444 ?

You will be asked if you want to top up by Voucher or credit card. You choose the option you want.

Veritas Numquam Perit

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