02 Mobile data for pay as you go monthly contract not rolling over?

[Datawaretthou]

I have a £30 rolling plan with 150gb data.

However each month I'm left with roughly 60gb, but it only rolls over data to only 160gb - 170gb.

Sometimes I have left 80gb - then it rolls over to 200gb.

Why is that happening? It's costing me a lot each month - I feeI should get what I paid for since I changed tariff early last year.

[pgn]

@Datawaretthou - you need to read and understand how the £30 rolling plan works:

 https://www.o2.co.uk/help/pay-as-you-go/rolling-plans

If you’re on a £30 (150GB) Rolling plan you’ll have a 300GB cap.

Things to note

• If your Rolling plan does not renew on the same day your previous Rolling plan expires, your data won’t roll over.

• Data can roll over month to month, as long as your Rolling plan renews.

• If you change your Rolling plan (for example, if you move from £15 to £30) then your data rollover will expire and be reset in line with your new tariff.

 For more information on our Rolling plans, you can access the tariff terms and conditions here.

[Datawaretthou]

I've read it - I'm still unclear. I've been on £30 rolling plan for nearly a year. It still doesn't rollover to it's maximum. It renews on the same day each month. I've not changed the tariff or plan - it remains on £30 rolling plan.

So if the max is 300gb. I'm still quite considerably short on that figure when it renews. Unless I'm missing something here with what you have written?

[MI5 · Accepted solution]

@Datawaretthou 

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)

[Datawaretthou]

Ok thanks for the links. Will do!

[Datawaretthou]

Messaged them on facebook - the person on the other end has issues understanding this as they are going round in circles. Joke!

[Oxonian]

You might need to try the social media team again @Datawaretthou.

Have you considered waiting until your data next rolls over and taking before and after screenshots ? What you are describing is very specific and I wonder if it will be easier to investigate with an actual example to focus on ? 👍       

[Datawaretthou]

I've been doing screenshots since this started - I showed the person 3 examples of a before and after - then they kept referring me to the terms and conditions - and that data has a cap of 300gb - then I repeated myself highlighting to them what each screenshot displayed. They then ignored me - and I questioned them - they then gave me a link to customer complaints. 

[Oxonian]

It looks @Datawaretthou to me that you have exhausted the informal approach and that a complaint, with up to an eight week delay whilst O2 investigate and issue a response, is you only option. 👍

Unless any of the other regulars on here has an alternative suggestion ? ❓