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Pd1 · ‎22-04-2019

I can't text family in the Republic of Ireland from Scotland on my iphone se. I have £10 credit on my phone but the text still won't send with wifi or not. I am a O2 pay as you go customer. Any ideas?

MI5 · ‎22-04-2019

@Pd1

Can you use iMessage over WiFi as this just uses data?
Also make sure you are using the correct number format.

00353 and drop the first zero of their number.

Another thought, is the credit showing as credit or did it buy a bundle?

You will need actual credit to send international sms messages, but iMessage and Whatsapp messages will be free over a data connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-04-2019

@Pd1

Can you use iMessage over WiFi as this just uses data?
Also make sure you are using the correct number format.

00353 and drop the first zero of their number.

Another thought, is the credit showing as credit or did it buy a bundle?

You will need actual credit to send international sms messages, but iMessage and Whatsapp messages will be free over a data connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎23-04-2019

Hi @Pd1, and welcome to the forum

Did you manage to text your family in the end? There are some suggestions that might help above, please let us know if either worked or if you need some more help!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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