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[Kate2603]

Hello! My name is Kate.

Im leaving the UK for 5 months. I dont want to cancel my tariff and get the new number when I'll be back and I also dont want to pay that much all these 5 months (because ill be out of country).

Pay as you go? How does it work? Will I have the same number as I have right now? I'm leaving on 20.04.2019 and if I order this sim now, I have time till it reaches me. But I dont know how does it work etc.

Also, when I'll be back, I would like to go back tto my plan again.

[MI5]

Hi @Kate2603 if you choose the classic payg tariff you won't have to top up any more during the 5 months you are away and you can then switch back to your bundle when you return home.

[Kate2603]

Alright, got it. Thanks!

But when Ill request for classic pay as you go - is it going to be my number that I have right now or other one?

And if its going to be the one that I have right now, how would i need to cancel the bundle that I have right now? Or it will swwitch off automatically as soon as I insert a pay as you go sim in my phone.

[MI5 · Accepted solution]

@Kate2603 just login to your MyO2 http://www.o2.co.uk/myo2 and change your tariff to the classic payg. You keep the same sim and number, then, when you get back home, do the same to change back to your current bundle.

[jonsie]

I think you should be able to change tariff in My O2. I'm not overly sure though as I'm not P&G

[Kate2603]

Uhh.. Im struggling to find it.

Could you please help me? After I login to myO2 I only see upgrade, pay as you go top up (but not classic one), broadband pay as you go or pay monthly and thats it.

[MI5]

You need to go into the tariff details section @Kate2603 but you can also call 4445 for customer service to do it for you.

[Kate2603]

I found it, but here what they say:

No tariffs available

There aren't any tariffs for you to change to at the moment. This could be because there aren't any other tariffs suitable for your contract or you may not be able to move to a lower tariff yet.

[jonsie]

Are you contract then or do you have a P&G big bundle?

[Cleoriff]

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@jonsie wrote:

Are you contract then or do you have a P&G big bundle?

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Certainly sounds as if @Kate2603 is currently on a contract, in which case there is no way to pause or change it?