Return credit to O2 account from bundle that was automatically bought

[DadaK]

Hi,

I just added £10 to my O2 account. My goal in doing this was to keep my phone number live while out of the country for a few months. Unfortunately, the £10 was automatically used to buy an O2 monthly bundle. Of course, this bundle is no use to me when I am out of the country. 
Is there a way to re-credit my account with that £10 so that when I do return to the UK I can use it to get a monthly bundle?
Thanks,

Katherine

[Cleoriff]

@DadaK 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[DadaK]

Thanks!

[MI5 · Accepted solution]

@DadaK 

Unfortunately that isn't possible, sorry.

O2 only do bundles on PAYG now which last for 30 days, however, one top up is all that is required every 6 months to keep your number active. You do not have to top up every month if not using your phone.

[DadaK]

Thanks, that's helpful to know that a number lasts for 6 months. I thought it may just be 3 😞 Oh well, we live and learn.