Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Signal

Hi, since Friday of last week I have had no signal due to mast problems do you get compensation due to this as been told it would be fixed in couple days but it’s been a week

Resolved! Receiving Calls from the UK When Abroad

At the moment, I'm overseas. I have a PayAsYouGo sim. Is there a way to mitigate international call charges when I accept an incoming call from the UK? Thanks in advance for any help.

Resolved! I can't buy a data bundle

Hi there, I can't buy data bundle on my PAYG mobile. The recent one ran out and I am having to top up with credit - can someone help please? Thank you

Resolved! Pay as you ho

Hi, I just ordered a moto g9 play from 02, with £10 pay as you go sim. But I only want the handset for a present for my mum. Do i need to cancel the pay as you go sim or will I be charged every month. How does it work. Please let me know. Thanks Jona...

Resolved! "Invalid SIM" on New Doro GSM Phone (Pay and Go)

Title says it all really! Brand new unlocked Doro 1360 big button GSM only phone. Put in a new Pay and Go SIM and all I get is "Invalid SIM" when I turn it on. Really stuck now.

Resolved! I want to change my bolt on

I want to change my bolt on

Resolved! won’t let me use my card to top up

tried topping up won’t let me use my card taken it off and put it back on still doesn’t work and called my bank nothing worked

Resolved! i can not top up other divice on my account

Hi I tried few times top up my other divice on my o2 account and process can not go in

Resolved! I cannot access my account

I can`t understand why I am unable to to see or view my balance online. yes I can login , unfortunately no details about my pays as you go bundle. I use to be a Monthly Sim only few months ago customer, I decided to end my contract then settle all my...

Resolved! New Nano Sim not arrived

Hello, I ordered a new Nano-Sim on the 23rd Nov. to fit into a new phone that only takes nano sims, and I ordered it over the phone via the customer service line and also ordered that it be the same number as my old, micro-sim. I was also informed th...

O2

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