Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 63891 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 33362 Views
  • 19 replies
  • 2 kudos

Resolved! New PAYG customer - no access to my O2 app

Hi all - I joined O2 PAYG on Tuesday. I can't access the my O2 app. The pop-up keeps saying wait 48hrs then phone customer services (I can't get through to them; been on the phone over an hour). The web browser says I have no 'products or services'. ...

espill by Level 1: Joiner
  • 738 Views
  • 1 replies
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Resolved! Rolling plan

Do you know if voicemail we'll come out of your rolling plan allowance I am thinking of going back on O2 pay as you go and is voicemail included in your plan

Resolved! Pay as you go not working

My wife's pay-as-you-go phone has stopped working and her number is not recognised by O2. She has used the phone within the last month and should have a balance. How does she get information about why this has happened? Brian Crosby

BrianC by Level 1: Joiner
  • 600 Views
  • 1 replies
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Resolved! Technical problems help

Firstly a call to the 4445 balance number says I have 20gb data and 50 minutes talk time. I am currently in Malaysia and cannot get mobile data or make calls. Data worked well yesterday in France but was only able to make a 5 minute call to a hotel f...

Resolved! text message

i just recieved text message from O2 couple of days ago saying if i make one more top-up before 13 october i will get an extra £3 , i just topped-up my phone but did not get the £3?! could anyone advise me please?

topup by Level 1: Joiner
  • 523 Views
  • 1 replies
  • 0 kudos

Resolved! Rewards

I have accidentally deleted my rewards email, any chance of getting it sent again

Annoyed8 by Level 1: Joiner
  • 883 Views
  • 1 replies
  • 0 kudos

Resolved! Cashing in rewards

Hi, Use my rewards balance to purchase Amazon vouchers and not seen the code. Check the spam folder, just in case, and nothing in the inbox. Who do I contact to resolve?

Smudger07 by Level 1: Joiner
  • 732 Views
  • 1 replies
  • 0 kudos

Number Porting Issue

Hello! Perhaps the online community can shed some light onto my current number porting issue. I'll give you a quick rundown with notes and timelines. I was on Three PAYG transferring to an existing O2 PAYG. (Wanted to check if I get better signal wit...

tkkttony by Level 1: Joiner
  • 1279 Views
  • 2 replies
  • 0 kudos