Pay As You Go
Get help and support from other community members with Pay As You Go.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52812 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26712 Views
  • 19 replies
  • 2 kudos

Resolved! Change of tarrif

I changed my bolt tarrif and topped up, but it’s saying I haven’t and I have no balance. I am wondering where did the money I topped up with go

Sadia-99 by Level 1: Joiner
  • 507 Views
  • 1 replies
  • 0 kudos

Resolved! Can't topup using debit card or voucher July, 2022

First time O2 customer with pay as you go sim and can not seems to be able to topup. I have been trying from one week to try and topup. When trying online through MyO2 using the debit card I get error stating:'Sorry, it’s not been possible to take yo...

MOALI by Level 1: Joiner
  • 15557 Views
  • 1 replies
  • 0 kudos

Resolved! Monthly £10 data Big Bundle payments

I pay £10 pm on the data Big Bundle, however, this month the debit was more than £10 from my O2 balance. I want to contact O2 to confirm what happened, but cannot find a way to do it.

AP10 by Level 1: Joiner
  • 692 Views
  • 1 replies
  • 0 kudos

Resolved! Can Bolt ons be used only once?

I want to have Bolt ons only one time, I’m not sure if I buy it, I’ll be charged every month.

Lulu9 by Level 1: Joiner
  • 419 Views
  • 1 replies
  • 0 kudos

Resolved! I need to know the date of my last top up on pay as you go.

I need to know the date of my last top up. Also when I tried to contact you, you asked me to turn off my wifi and switch on data, which I did and you said you couldn't find my identity. But you charged me £2 for this, whilst I was only on data for ab...

vicphy by Level 1: Joiner
  • 492 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

I have a new sim card, I have ported my number to use on a pay as you go temporarily. I haven't added credit but have now found a new contract. I want to transfer my number to new sim but get error message when I text 'pac' to 65075. Called customer ...

Resolved! top up

I have topped up twice and still have no network when I am not in the area of wifi. Could you refund it and help me to check my account ? whats going on there ?

Quinchow by Level 1: Joiner
  • 498 Views
  • 1 replies
  • 0 kudos

Resolved! Disappearing credit?

Hey all. I’m a new customer. I picked up a Sim with £10 credit on it, inserted into my phone, got my number etc. I then tried to send a text to a friend (came us as not delivered) my credit showed up as 20p. Thought it was a bit strange but I went an...

Donna7821 by Level 1: Joiner
  • 1258 Views
  • 4 replies
  • 0 kudos

Resolved! I want to start a new bundle pack

Hi there I am on a top up and I would like to start a new bundle. But it says it won’t start till 7th of august how can I change it so it starts straight away ?