Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New sim card

Got a new SIM card that was 14g data unlimited calls and text for £10 a month. It arrived so I put the sim in, registered on myo2 and topped up £10. I got a text confirming I topped up £10 but on my o2 it’s showing I have 0 balance and that I have no...

Resolved! 14G SIM card only gave me 7g

Changed from the 7g data to the 14g data SIM card but it only gave me 7g wasted ages swapping my sim to get my old number back… spent hours sorting this out because o2 has the worst support system

Resolved! Changed the wrong amount

Hi i just did a £10 top up and you just changed me £15 how do i get my £5 back meany thank

Resolved! How do I contact O2 without a phone

So my phone got stolenI blocked my SIMI got a new SIM todayI need this to be activatedBUT BUT BUTI can't call O2because I have no phoneAura is not helpingHELP HELPWhat should I do? I need my phone

Resolved! Double data

Hi all, I was told I can get double data for three months when activate a new PAYG before 22 June, so I chose £15 Bundle with 15GB which should be doubled to 30GB, but the fact is I still got only 15GB. Could someone tell me how to fix this? Thank yo...

Resolved! New pay as you go sim

I recieved my pay as you go sim today and it won’t allow me to top up

Resolved! Cancel

I want to cancel my bolt on tariff

Resolved! claim allowances

In my O2 account as a pay as a go say that i have 2989 O2 texts and 12000 minutes of O2 calls and 0.0MB of data left. How can i claim that to my phone? Regards

Resolved! Cancel number

I changed country and I can't find a way to stop paying a monthly fee for my O2 number I'm not using constantly.I can't find a way to switch to a pay as you go plan.I can't find a way to cancel my contract without being ask to move it to another serv...

Resolved! Need data for short term

I need to use my SIM for only 2 more days after the end of this billing cycle, so don't want to buy nig bundles. What should I do ？

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