Auto Top Up

[Grumps2022]

Hi there,

I recently got a new card and tried to change my auto top up details but keeps coming up saying "An issue has occured please try again". I've done this several times over a several day period. Is anyone aware of current issues with this or shed any light on what could be happening? Help is always appreciated.

[Cleoriff · Accepted solution]

Hi @Grumps2022 

You probably  need to start again with a voucher, then you can register your new card for auto top up

Guide How to Top Up (PAYG) 

If you need help then give O2 a call on 4445 or 0344 809 0222.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.