Phone usage

[Anne1944]

My balance has gone down when I hardly use my phone would like to know where the money has gone

[TallTrees · Accepted solution]

Hi @Anne1944 

Welcome to the o2 Community forum 

Help here

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this