Solved: PAYG classic terms and conditions - top up require...

Jonhtee · ‎17-07-2020

Can anyone help please.

seen on online that existing PAYG classic customers now need to top up at least every 6 months to prevent their number being cut off. This apparently needs to be done even if the phone is used and there is existing credit. I cannot find this in the terms and conditions.

Can anyone give me a definitive answer please?

Thanks

Cleoriff · ‎17-07-2020

@Jonhtee

For Classic PAYG to keep your number active, you need to make a chargeable activity (text or call) every 6 months and top up every 999 days.

It's been like this for years and not changed.

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎17-07-2020

@Jonhtee

For Classic PAYG to keep your number active, you need to make a chargeable activity (text or call) every 6 months and top up every 999 days.

It's been like this for years and not changed.

Veritas Numquam Perit

MI5 · ‎17-07-2020

Already answered on the other thread you posted on https://community.o2.co.uk/t5/Pay-As-You-Go/How-often-do-you-need-to-Top-up/m-p/1372339#M18213

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PAYG classic terms and conditions - top up requirements

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off