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Why does my payg balance not increase after I’ve topped up?

Penny1
Level 1: Joiner
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Hi, can anyone help? I have topped up £10 twice and the balance is showing at just £10. Where has my money gone? I can’t seem to speak to anyone.
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MI5
Level 94: Supreme
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@Penny1 

The firsst £10 is for your bundle.

The second adds credit.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152352 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

@Penny1 

The firsst £10 is for your bundle.

The second adds credit.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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