O2 app

[malgorzata2]

I change network to o2 few months ago but still I am not able to log in to o2 app to check my balance or top up account

[TallTrees]

Hi @malgorzata2 

Welcome to the o2 Community forum 

You will need to contact O2 customer services here 

Guide: How to find help & contact O2 

[jonsie]

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.

call them on 202 or use the social media link below

[Oxonian]

@malgorzata2 

Welcome to the community. 

Once you have followed the advice of @jonsie and have access to MyO2, you might find this useful :-

Guide: How-to guide for My O2 

In the meantime, if you need to top-up, please see :-

Guide How to Top Up (PAYG)