O2 Free 10 offer

[Anonymous]

New PAYG sim received in the post today and topped that sim up with £10. I then texted FREE10 to 21500 as advertised and had the same reply from O2 as the previous person 'it looks like this offer isn't for you' despite it being boldly advertised on the back of the paperwork the sim was delivered in.

The t&cs below the advert made no mention of restriction other than min top up of £10 for Classic sim. However looking at the t&c's on O2 website it appears this offer is not available for the Classic sim!!! 

So why was the offer written all over the back of the paper work containing 'the classic' sim and with the words 'The Classic' artisitically displayed on the front of the same paperwork too? It even givves you a deadline date tailered to exactly 28 days (the time scales specified to claim in the t&c's) after you bought the sim. Why do this if you are unable it claim it? Misleading advertising?

Can anyone help who and how I should contact for O2 to honour this 'free10'?

Thanks

[Esk]

Same problem here with the FREE10 offer not working for classic sim: also got 'it looks like this offer isn't for you', despite having only received the promotion email from O2 last week.  

Please advise.  Thank you.

[Cleoriff]

Hi @Esk. Did you see this response from @Martin-O2 one of our Community Admins?

 "I've had a response and it looks like there was an issue with a batch of sims that were not eligible for this offer. It's now been fixed so text FREE10 to 21500 again and it should work".

If you have any issues with this not working, then let us know please.

[jonsie]

I'm guessing it's not fixed as the latest one seems recent? 

[Cleoriff]

I just wasn't sure whether @Esk had read back in the thread to see the fix?

No matter.... if it doesn't work then hopefully they will post back

[Esk]

Read the whole thread before my last posting.  So how could one tell whether my new sim doesn't belong to the "issue with a batch of sims that were not eligible for this offer"?  That alone doesn't necessarily seem to be a complete fix of all the O2 sims in the world  

In any case, FREE10 still doesn't work here -- see below

..

[Cleoriff]

Thanks for the clarification @Esk

I will tag @Martin-O2 back into the thread in the hope he can help you with your particular problem...

[Martin-O2]

Thanks for the mention @Cleoriff! 

@Esk I've escalated this to the team who looked into it last time. I should have a response soon so please bear with me. 

[siva_g]

Hi @Martin-O2 Have the same issue. I will PM my number. Could you please check it too

[Mcguiredg4878]

Hi I have the same problem, received and activated my new PAYG SIM yesterday morning , text FREE10 to 21500 but says it’s not for me. Tried to speak to customer services on the phone and live chat, none are available .

[MI5]

@Mcguiredg4878 

You need to keep trying.

8,00 am is best time.

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