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O2 Classic & 0800 Numbers

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Titanium
Level 2: Apprentice
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on ‎29-03-2019 13:55

on ‎29-03-2019 13:55

Hi,

Can I just ask if 0800 numbers are still free on Classic PAYG?

I never normally make phone calls but no choice today, it was an 0800 number though so I expected it to be free.

Midway through the call I got a balance notification come through. I use the phone so rarely I have no idea what the balance was before making the call.

Does the balance notification come through for free calls or is it suggesting I've been charged for this call?

Thanks
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MI5
Level 94: Supreme
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on ‎29-03-2019 13:58

on ‎29-03-2019 13:58

Hi @Titanium 

0800 calls are completely free on any tariff so you weren't charged for the call.

You will still get balance notifications though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152289 Posts
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Registered:

on ‎29-03-2019 13:58

on ‎29-03-2019 13:58

Hi @Titanium 

0800 calls are completely free on any tariff so you weren't charged for the call.

You will still get balance notifications though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Titanium
Level 2: Apprentice
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on ‎29-03-2019 14:02

on ‎29-03-2019 14:02

Excellent, thanks for the quick reply!
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MI5
Level 94: Supreme
In response to Titanium
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on ‎29-03-2019 14:03

on ‎29-03-2019 14:03

You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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