on 26-04-2020 19:06
My son paid for £20 credit at sainsburys and it has not been applied to my PAYG number. I spoke to sainsburys who advised me to contact o2. I have tried through many menu options to call you, only to be told you are not taking that type of query(?) I have tried to email O2, the link doesn't seem to work, maybe its because I havent spoken to anyone ,which I can't.
I accept that the business world is a strange place with other great priotites but just wondered if anyone can suggest how I can get my £20 credited to my phone ot refunded
Geoff
on 26-04-2020 19:12
All contact numbers for O2 are here
Guide: Coronavirus Community Help and Support
Try turning the phone off and back on to see if the credit appears.
Veritas Numquam Perit
on 26-04-2020 19:40
on 26-04-2020 19:40
If the phone is on a bundle tariff, the credit is exchanged for allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles
on 26-04-2020 19:43
on 26-04-2020 19:43
Presumably giving the £20 bundle too.
on 26-04-2020 19:45
on 26-04-2020 19:45
on 27-04-2020 13:02
on 27-04-2020 13:19
on 27-04-2020 13:19
Best of luck @Geoff-Bulldog
Veritas Numquam Perit