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Missing Credit

Geoff-Bulldog
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My son paid for £20 credit at sainsburys and it has not been applied to my PAYG number. I spoke to sainsburys who advised me to contact o2. I have tried through many menu options to call you, only to be told you are not taking that type of query(?) I have tried to email O2, the link doesn't seem to work, maybe its because I havent spoken to anyone ,which I can't.

 

I accept that the business world is a strange place with other great priotites but just wondered if anyone can suggest how I can get my £20 credited to my phone ot refunded

 

Geoff

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Cleoriff
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@Geoff-Bulldog 

All contact numbers for O2 are here

Guide: Coronavirus Community Help and Support 

Try turning the phone off and back on to see if the credit appears.

*The Game Is On*

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MI5
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@Geoff-Bulldog 

If the phone is on a bundle tariff, the credit is exchanged for allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Presumably giving the £20 bundle too.

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MI5
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One would think so....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 7
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Geoff-Bulldog
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Thanks for the good advice, today I received an email from O2 acknowledging my query which at the moment is satisfactory.

Keep on Keeping on
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Cleoriff
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Best of luck @Geoff-Bulldog thumbsup

*The Game Is On*

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