Missing Credit

[Geoff-Bulldog]

My son paid for £20 credit at sainsburys and it has not been applied to my PAYG number. I spoke to sainsburys who advised me to contact o2. I have tried through many menu options to call you, only to be told you are not taking that type of query(?) I have tried to email O2, the link doesn't seem to work, maybe its because I havent spoken to anyone ,which I can't.

I accept that the business world is a strange place with other great priotites but just wondered if anyone can suggest how I can get my £20 credited to my phone ot refunded

Geoff

[Cleoriff]

@Geoff-Bulldog 

All contact numbers for O2 are here

Guide: Coronavirus Community Help and Support 

Try turning the phone off and back on to see if the credit appears.

[MI5]

@Geoff-Bulldog 

If the phone is on a bundle tariff, the credit is exchanged for allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[jonsie]

Presumably giving the £20 bundle too.

[MI5]

One would think so....

[Geoff-Bulldog]

Thanks for the good advice, today I received an email from O2 acknowledging my query which at the moment is satisfactory.

Keep on Keeping on

[Cleoriff]

Best of luck @Geoff-Bulldog