Marketing text

[Pentode]

I'm on Pay & Go, I have phone, phoned and complained about the number of UNWANTED marketing text messages, all to no avail AND I am now getting sick and tired of the TRASH! So-much-so I am about to ditch o2. I have tried, Complaining, Telephoning, Sending 'Stop' to 2202 AND signing in to 'My o2' There is NO marketing preference boxes to be found..... I will repeat, There is NO marketing preferences boxes to be found! Do I really have to send a PIGEON to this company? Please tell me how to stop these when I can not find the telemarketing boxes? o2 Customer Service is a complete waste of time in 'this' case! If IT can be done via this route just blasted well do it.

[Oxonian]

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@Cleoriff wrote:

Interesting post. I had no idea so much had changed in MY O2 for PAYG.!

This morning I've had a friend who is on PAYG, send me a series of screenshots and certainly it's a lot different from when I was on PAYG.

Maybe we need to review the guide currently in use?

There is one thing that you can clarify for me please @Cleoriff.

We often say on here that Live Chat is available via the MyO2 app, but I cannot find Live Chat on my MyO2.

Is the Live Chat facility only available on MyO2 for pay monthly customers ? Or am I looking in the wrong place on my PAYG MyO2 ?     

[pgn]

One place I see it:

Also appears as an annoying side-of-screen prompt on MyO2 Web or in O2 Shop at times, @Oxonian.

[MI5]

Live chat, or whatever they call it these days, is only available for pay monthly.

[Oxonian]

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@MI5 wrote:

Live chat, or whatever they call it these days, is only available for pay monthly.

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Agreed @MI5, I have two O2 PAYG SIMs and the MyO2 features look significantly curtailed when compared to the image that @pgn has shared above. 

Thanks both for confirming that I am not overlooking the obvious ! 👍

Incidentally, my random observation is that Live Chat seems to be available on far fewer occasions on the shop pages than was the case say six months' ago.   

[pgn]

Just wait...

https://hackajob.com/company/virginmediao2

[Oxonian]

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@pgn wrote:

Just wait...

https://hackajob.com/company/virginmediao2

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It seems likely @pgn, probably "when" rather than "if" ! 👍