Solved: Re: Lost Sim Card - Possible to keep the same numb...

_Anon29437_ · ‎04-09-2018

Hi

As my title says, I lost my sim card whilst I was in Japan and I didn't notice until I was packing my bags to return back to the UK. My last top up was in January but I think my last text was in July and was wondering if it's still possible to keep the same number. Thanks a lot!

MI5 · ‎04-09-2018

Report it immediately and O2 will send a new SIM with your number on it.
https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎04-09-2018

@_Anon29437_ You can call customer service to see if they will reactivate it but as the SIM card was lost then they may not

https://www.o2.co.uk/contactus

MI5 · ‎04-09-2018

Report it immediately and O2 will send a new SIM with your number on it.
https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎05-09-2018

Welcome tot he forum @_Anon29437_ Did you get a chance to look at the advice above? Please let us know how you get on with this, and I hope that despite this incident you had a great time in Japan

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_Anon29437_ · ‎05-09-2018

Thanks! I'll have to wait a couple of days for my landline to be activated so I'll call once that problem is sorted!

_Anon29437_ · ‎05-09-2018

Thanks! Just moved into a new area so no landline yet but I'll call once I get that sorted

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