Help Me Plss

[Alper]

Hello everyone. I bought an o2 sim card and they directed me to the site to top up. But first of all, the problem is that I don't have a UK bank card, so I couldn't load through the site. Then I tried to top up the balance via Ding and it gave me a code. Where do I enter this code or how do I load the 10£ balance in that code to my line please help me I spent a whole day trying to handle this. Can you explain me step by step?

[jonsie · Accepted solution]

Call 4444 and you enter the voucher code when prompted

Other ways to top up

Guide How to Top Up (PAYG) 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

[Alper]

After calling 4444, can you help me, which numbers should I press and what actions should I take? My English is not very good. What should I do step by step after calling 4444? Can you explain for someone who doesn't speak English, please?

[MI5]

@Alper 

option 1, option 2 and enter the voucher code.