Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 51448 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26031 Views
  • 19 replies
  • 2 kudos

Resolved! Lost sim

Hello, I was on an 02 contract for a long time but I moved to Germany so I moved the number to pay as you go as a way to keep it. I had the new pay as you sim sent to my bother in the UK because it needed to be activated in the UK. After activating i...

Resolved! Merging two different PAYG accounts

I have two different PAYG accounts with O2, which I would like to merge into one. Hence, I effectively want one of my SIM cards cancelling, but before it is cancelled, I would like the credit thereon to be moved onto my other SIM. I am aware that I w...

Oxonian by Level 37: Blazing a Trail
  • 923 Views
  • 4 replies
  • 0 kudos

Resolved! O2 app

i had a contract with use under my number , virgin then offered me a 02 sim as part of my package I changed sim and requested the same number be kept , in the chnage over I’ve been locked out of the 02 app which wont allow me back in as saying my acc...

Resolved! Sending SMS in poor reception areas

Am I imagining things but in recent weeks possibly, when I compose an SMS and send it in areas where the reception is poor my SMS end up as 'failed' with an exclamation mark. In the past I'm sure this did not happen and when I moved into a better rec...

HHGTTG by Level 3: Thinker
  • 1436 Views
  • 6 replies
  • 0 kudos

Resolved! Big problem with actication new pay as go numbers!! URgent fix this!

Dear friends,I have to report this problem. I registered a new o2 number today.Activated the app and it works. From the application, I tried to select a tariff package that suits me, 100GB for 30GBP. I tried to choose a tariff and then top up, but un...

lebrant by Level 1: Joiner
  • 1091 Views
  • 7 replies
  • 0 kudos

Resolved! New sim

hi I need the number for 02 so I can get a sim only deal thanks Tony 

Tony53 by Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos

Resolved! I cannot top my phone

My phone no. [personal details removed], I found that I forgot to top-up my phone, now I sm try to top up my phone no, I log in O2 but message showing to contact O2, can I top up my phone number again?

Arion by Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos