Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Temporary number

I'm trying to switch from pay as you go to pay monthly but I don't know my temporary phone number

Resolved! Number transfer - something went wrong

I filled the form yesterday requesting a number transfer, my EE network is unavailable now so I thought the number has been moved successfully. but when I open the O2 app, it is still showing the temp number, and showing something went wrong. Please ...

Resolved! Data in Europe Zone on PAYG Classic

I might be taking a cruise holiday in the near future. The countries on the itinerary would all be in O2's Europe Zone and I'm on the PAYG Classic tariff. The "Roaming with PAYG" section in this helpful post indicates that any outgoing calls & texts ...

Resolved! Wrong data plan

I am new to 02 I just bought sim today with mobile number [Removed] I topped up for 10 pounds and it showed there is offer i will get 20GB data. Before it was 7GB Where as i have topped up 10 pounds and i only received 7GB data.

Resolved! Top up, change tariff

I can’t log in to my o2 account and since I wanted to transfer my old number to this SIM card it all wouldn’t work, no tariff came up that I can change my number didn’t change on the o2 account, I can’t log in, I can’t top up.

Resolved! FREE 10 - it looks like this offer isn't for you

Hi I followed the instruction of the mail to top up my card and text FREE10 to 21500, but i received a message that "it looks like this offer isn't for you." This offer will expire on 27.05 anyone please help? did I do something wrong? Thanks

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...