Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! PAYG credit

I have accumulated a bit of credit on my pay as you go account. Is there any chance I can get a refund for this as my partner is adding me to his network.

Signing in

“The information you provided does not match our records” Is the username or password wrong? O2 can’t access my details almost like the account is locked.

Waiting for PAYG

I have been waiting over 9 hours to speak to PAYG team

Resolved! Pac code

Can i have pac code From my other number which is blocked i cant send text From the number [Removed] pac code Please to [Removed]**Personal info**

Resolved! porting number issue

Hi,Another porting issue! I tried to switch from Voxi to o2 over 24 hours ago and now I don't have any service. Can someone please help me. Thanks, Tom

Resolved! Using data while roaming

If I use data while abroad, will there be extra charge?

Resolved! switching from payg to rolling plan

I have a balance of over £60 on my PAYG phone. Will I lose this if I go to a Rolling Plan?

Resolved! Top up

I am trying to top up can you give me a phone number to call

Resolved! o2 Transfer, SMS not working

HiI transferred from 1p mobile to o2 classic (3-2-1) on Tuesday. It is working except I can't send texts. I can receive texts and make and receive calls. I have checked many things online, reset my network connection, reset mobile network (switching ...

Double data offer

Was offered “boost your data” (double data offer) on PAYG if I activate by 28.6.23 which I’ve done as today is the 27th. However my data is only showing 20gb on my £15 bundle instead of the promised 40gb I phoned customer service and he had no idea, ...

O2

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