Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Receiving texts in India

Hello! I am travelling to India, and would I able to receive texts from Royal bank of Scotland when I am in India? I am using a O2 pay as you go prepaid sim. Thanks for your time!

I've paid for a bolt on and it's not activated

Paid £5 for 500mb and it's not working

Resolved! Text issues

Topped up my phone have been texting my daughter who has not received any of my texts over a month I wonder how long this has gone on for I was able to message everyone on my phone book but not my own daughter the reason I top up. The issue is now so...

Roaming

How can I start roaming being abroad? I leaved UK and didn't activate new pay and go card before leaving. Now it doesn't work and I don't know how to start roaming. A load 10 pounds every month, but I can't call or message.

Resolved! PAYG Topping up question

Hi O2 community, i got my 15£ base tariff O2 Sim card and I have 5£ in my allowance, i need to top up and i don't know if I can top up 10£ to have my 15£ bundle or if I have to top up the right amount of 15£ to have my bundle, could someone can help ...

Resolved! Unable to save balance on O2 Rewards

Hello all,I am unable to save my £3 rewards on the O2 Rewards website. I have £3 stored but it says £0.00 is availabe to save. Any idea why this is happening?Thanks.

Resolved! Visual voicemail spam

I do not have this enabled. I do not want it enabled. I suspect if it were it would be costing me as I am getting inundated with network O2 messages about my balance is 0.00 etc (this is not unusual as I have a £10 contract so it goes to 0 as soon as...

Resolved! Spend cap

I need my spend cap removed

New PAYG sim but no text to register

Hello I am trying to register a new PAYG sim but the text messages are not coming through. Is there any other way to register the sim and start to get it on the network? Thanks

Blocked number

I have blocked a number 3 times and it is still able to contact. Why?

O2

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