Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
Hello, I have just joined the big bundle pay as you go. It would last for 30-days. You have already deducted my credit. If I swap the SIM to other network within this 30 days, how can you refund the credit to me ? in pro-rata? and where you refund to...
Hello, i have lost my simcard
Hi I topped up my phone on 7th July but I have had a message saying I'm out of data as it hasn't topped up.
Hello! I joined O2 and in the pamphlet it says I can get free £10 credit after I topped up, however it doesn’t seem to be working and says that the offer isn’t for me. I tried phoning Customer Services but they didn’t understand what I was talking ab...
i want to change my top up date
Been an O2 contract customer for 10 years.Switched to PAYGSince O2 "ported" my number, I cannot make or receive calls, or send text messages. This problem has persisted for one and a half months. Because I cannot make calls, I cannot call any of the ...
Hi! I have changed my tariff to £15 Rolling plan. I received a confirmation email from news@o2-email.co.uk. I have been charged £15 in my bank account as PAYGPYMT SLOUGH GB, not as 02. I think this is a little bit strange. Is this fraud? Thank you
Hi,We are flying to Turkey for a holiday this summer and we all have pay as you go O2 sims.I wanted to ask1) Is there a charge just for sims to be connected to the local O2 network?2) What (if any) charges for receiving calls or texts?3) What additio...
My data has run out so I want to change to a different tariff plan today so I updated my tariff but it doesn't start to the fifth of August but now I have no data
Hi, I received an SMS informing me that of I top up 10£ before 17th July and get my 10£ big bundle I will receive "whopping 50GB data" although I looked online with o2 community blogs and many people are asking that they topped up but they haven't re...
