on 17-06-2020 18:23 - last edited on 17-06-2020 19:29 by Mike_T
on 17-06-2020 18:23 - last edited on 17-06-2020 19:29 by Mike_T
Hi
My name is William and I am trying to activate a replacement sim for my old number xxxxxxxxxxxxx. This phone was lost and i had not registered it with My02, can i still get this number put onto the new sim card xxxxxxxxxxxxx. The last top up was for £15.00 in the middle of january. I can confirm numbers that i would have contacted most frequently, further more i can confirm that i have had this number for a couple of years. The following would have been the numbers that I would have called most often from it: xxxxxxxxxxxxx, xxxxxxxxxxxxx, xxxxxxxxxxxxx, xxxxxxxxxxxxx and xxxxxxxxxxxxxand i can confirm that i have not used the phone since mid january 2020 shortly after my top up, i would assume there would be £5/£6 of credit still on it when i misplaced it. I have not been in touch until now as i had been in hospital with severe respiratory problems. I really need this number as i had a relative who i knwo would be trying to contact me and i need to inform her of a friend of her's bereavement. If you could help me i would be so indebted and in the meantime you can contact me on xxxxxxxxxxxxx. Hoping that you can help, Kindest Regards, William
on 17-06-2020 18:52
This is not O2 so you need to remove all personal details and call O2 Guide: Coronavirus Community Help and Support
The best number to get through seems to be
0800 587 4005
on 18-06-2020 10:35