Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Need replacement SIM

How do I request a replacement SIM?Same number, same tariff.The one I have keeps disconnecting, but I've had it ages.Thanks

PAYGO number not recognised and can't make calls (Its in credit)

I have 2 paygo sims in separate phones in credit one has stopped. It can't make calls and the number is not recognised when called [Edit: topic title clarified]

O2 rewards

I have £14 of rewards I want to save but after several attempts it is now saying that I cannot access it as I have had too many incorrect attempts.

Bolt on was removed

Hi AllI have a problem...I purchased The Works One Off bolt on today and £10 was taken from my BALANCE.Noticed later in the day that I had no data left...checked on MyO2 app and under boltons it tells me that it was removed by me.I'm fairly certain t...

huawei pocket wifi -top up?

bought the above a few months ago, havent used it (long story), credit/data/package expired end march & i need to top up on PAYG cos will need it for the next few months. guy in shop put the sim in & i have no record of the phone no attached to the s...

Topping up a phone remotely

I need to check up a friends phone from my own phone, as he is elderly and in a care home. How can I do this when I am not registered with O2?

account history

I recently received a text message from O2 saying that I had been noticed to have topped up in one of their shops. I don't think I have ever done this (certainly not recently) but I can't find a way of using the MyO2 section of the website to see wha...

Constantly charged for mobile data when it's turned off.

I have a pay as you go sim for emergenices. I make sure to turn off Mobile data before switching to the sim, each time my phone boots up i recieve a 50p charge for mobile data. It's wiped out my balance. I really need my money back for emergency call...

My order - we're on the case, were doing everything we can to deliver your order

Hi,I ordered a phone on pay as you go. I received an email with the order details but then an hour later saying you order is out of stock but "we're on the case, were doing everything we can to deliver your order". I have the order details and number...

FREE10

everytime i try to claim my FREE10 all i keep getting is error 42? cant get through to o2 as not a priorityanyone can help please

O2

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