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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 62743 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 32433 Views
  • 19 replies
  • 2 kudos

Why did I get charged 20p?

HelloI've just registered for the £5 Big Bundle with unlimited calls & texts. I had a balance of £10,& £5 was taken for the Big Bundle. That's all fine.I made a few calls to mobiles & 0208 numbers. After he first few, everything was fine, my balance ...

Yowshee by • Level 1: Joiner
  • 656 Views
  • 2 replies
  • 0 kudos

Renewal

How do you renew your bundle before renewal date as call centres are closed

charged for unsent texts

my phone says texts not sent but o2 chat says they were. Why can't I access my usage to see what it says ?

stewart by • Level 1: Joiner
  • 1713 Views
  • 7 replies
  • 0 kudos

Adult content

Can you take the age thing on my device please

Cauley by • Level 1: Joiner
  • 811 Views
  • 2 replies
  • 0 kudos

Resolved! Scam Texts

Got a text asking me to update my details to avoid fees,i am a pay as you go customer. anyone else had this.

Jamesb by • Level 1: Joiner
  • 19281 Views
  • 21 replies
  • 0 kudos

Bundle Top ups

If I go pay as you go and choose the Bolt on Plan where I have to Top up Monthly, what happens if I am out of the Country for 3 months and cannot too up?? Does my SIM gets deactivated??Can I continue with the Too ups after 3 months??

Anesimo by • Level 1: Joiner
  • 857 Views
  • 1 replies
  • 0 kudos

Resolved! I forgot to Top Up and now my number doesn't work!

Hi all! So I forgot to top up and now it says my Sim is not provisioned... I've tried to login into my o2 account and can't get access because they need to send me a text code...which I can't recieve... I've no landline to call customer services... h...

Resolved! Hotspot

Just recently topped up big bundle £30 and now Hotspot doesn’t work for me on any of my devices. Have reset networking settings, restarted devices and reset password and still not working. Am on Prepaid, what has changed with O2???

Robolous by • Level 1: Joiner
  • 1095 Views
  • 6 replies
  • 0 kudos

o2 rewards

changes my number and wondering if I can claim my old o2 rewards and not have to start again from 5% I had a lot saved now lost it all. Please help

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