Frustrated

[ellsjclcier]

I have transferred my Pay Monthly phone number to a Pay As You Go sim but I cannot make or receive calls / texts. 4G roaming seems to be working. It's been 2 weeks now and O2 support just hangs up when they are "trying to help me". I am getting really frustrated because the number haven't been working for over 2 weeks now, and I need it because I am expecting phone calls from the NHS. 

[Oxonian]

This is an O2 customer to customer community @ellsjclcier Unfortunately, the nature of this community means that we cannot access your account or offer other direct help.

You need to persevere with O2 and I suggest that you message them on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a strong record for solving customer problems.