Welcome to this O2 customer to customer community @Totonchi. Unfortunately, the nature of this community means that we cannot access your account or offer other direct help.
You need to contact O2 and I suggest that you message them on social media :-
Facebook : https://o2uk.co/O2CFB
X (previously known as Twitter) : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
The social media team are based in the UK and have a strong record for solving customer problems.
