Discount not applied to my new contract

[Ap987]

Hi,

I have been trying to upgrade my o2 contract for the past two months now and growing frustrated. I called o2 back in July to switch my contract to a sim only plan as I was being charged £12 extra than the same sim but £12 cheaper. I told the advisor on the phone I haven’t decided on my next upgrade yet and he would contact me with options. He said this would action this. I decided months later which phone I wanted and tried to upgrade online using my NHS o2 Open discount code which was rejected. Then called the contact centre who said they could not action this. Then went into the store and they put the order through telling me that my contract is still £12 higher as it hasn’t been switched to the sim only plan and my NHS o2 discount would activate once on a new contract. But it hasn’t and when I try to apply the discount on the o2 Open website it tell me my contract began years ago(my last phone contract start date) and can not be applied.

What do I ?  Please help. Thanks.

My last option is to cancel the whole thing as I haven’t been able to resolve this through any contact method. 

[Cleoriff]

@Ap987 

Your NHS discount has to be applied within a month of taking out a new contract I'm afraid.

Guide: O2 Open & Friends and Family discounts - How to sign up 

You should contact the sales team for help with your sim only plan. Once that plan is activated you can apply the Open discount.

Message the  sales team on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

[Ap987]

Update: I rang customer service one last time to help me with my account. They said they can’t help me with my sim and that there isn’t a reason from their side that I can’t activate the discount (I got the phone last week). The activation is still saying my contract started 2 years ago. I’ve now cancelled the whole thing. Very long process to resolve something that should be working and the fact I’ve been over charged for three months. 

[Cleoriff]

Sorry to hear you had to cancel due to O2's incompetence @Ap987 

Guide: Cancelling Your Contract