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FREE10 not working

AdamTee
Level 1: Joiner
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I just registered a new sim, offer on the back says to text free10 to 21500 by 10.10.18 but reply says this offer isnt for me???

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Cleoriff
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Hi @AdamTee

We had this problem a few months ago and it was due to a batch of faulty sims. Apparently the issue was resolved according to this thread. https://community.o2.co.uk/t5/Pay-As-You-Go/O2-Free-10-offer/m-p/1107998/highlight/true#M7622

However I will tag @Martin-O2 to see if he can assist.

Veritas Numquam Perit

Girl in a jacket
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AdamTee
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Thanks for your input, I searched previous threads and saw that but it looks like these issues are being resolved on a 1-by-1 basis rather than fixing the entire sim batch in one go.

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Cleoriff
Level 94: Supreme
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@AdamTee wrote:

Thanks for your input, I searched previous threads and saw that but it looks like these issues are being resolved on a 1-by-1 basis rather than fixing the entire sim batch in one go.


Lets wait and see what our community manager @Martin-O2 has to say about it @AdamTee

He resolved the problem last time....

Veritas Numquam Perit

Girl in a jacket
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Martin-O2
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Thanks for the tag @Cleoriff@AdamTee I've just replied to your PM so get back to me when you can. 

 

 

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