Data

[Tobywarren]

i topped up £10 for when my pay as u go monthly allowance ran out, and thought it would just roll over and take the £10 out but it didn’t and now i have a balance of £9 and can’t top up

[pgn]

What is preventing you from adding in another £10, @Tobywarren? A system error or lack of funds?

The missing £1 could have been a couple of unintentional MMS messages or a call or text to a premium rate number.

Guide: Tips to avoid unexpected charges on your bill might help you find out what happened, @Tobywarren.