Data Charges

[JohnW]

Hi, can anyone tell me why, after telling me that I have used £1 of data and that I won’t be charged anymore until after midnight, do I then get a message telling me that I am close to my daily limit and that I need to text WEBDAILY to 21300 to get an additional 50Mb of data for £1 ?

[MI5 · Accepted solution]

£1 is the web daily charge for 50mb, if you want more you need send the text to request it.
If you find yourself using more on a regular basis you should consider a different tariff. 

Choice of tariffs here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

[MI5]

Web daily info:

Snacking One Off Data Bolt Ons

Web Daily:

• £1 one off payment for 50MB of UK data to use today.
• To get the Web Daily Bolt On, call 2202 free from your O2 phone, or text WEBDAILY to 21300 for free.

https://www.o2.co.uk/help/pay-as-you-go/bolt-ons

[Cleoriff]

@JohnW

If you dont want to use any mobile data at all, then just turn mobile data off on your phone and use WiFi only

This way you wont be charged at all.

[JohnW]

So in reply to MI5 - the system shouldn’t have told me I wouldn’t be charged anymore!

To Cleoriff, switching data off isn’t an option if there is no Wi-Fi available - the phone will default to Wi-Fi in any case if it is available.

[MI5]

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@JohnW wrote:
So in reply to MI5 - the system shouldn’t have told me I wouldn’t be charged anymore!

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Yes, the message is wrong.

You get 50mb per £1

[JohnW]

Perhaps if anyone from O2 are reading this, they might do something to stop this misleading message being sent.

[EmilieT]

Hi @JohnW, and welcome  I'll make sure to pass on your feedback, thanks for posting it  I'm sending you a Private Message on the forum just to get a few more details as well.