Classic PAYG top-up drain

[Wobbly]

Did my first £10 top-up. First time I looked at the credit on-line it says £9.74. I far as I can tell I used the SIM in 2 devices

1st device

Received 2 txts

2nd device

Received 2 txt

Sent 3 txt

Sent 5KB data

Not sure where 26p went! Is there a way to see what data/txt was registered by the network as that granularity doesn't seem available from the o2 web site for Classic PAYG - just a balance in £ 

[Cleoriff]

@Wobbly

Not sure either as no one here can see your account.

Did you send a MMS https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

If not you need to call customer services on 4445 and see whats happened...

[MI5 · Accepted solution]

@Wobbly Credit for data use is “reserved” when data is used. At the end of each day the actual data charges are calculated and deducted from the reserved amount. Your credit balance is then updated to reflect actual usage. 

[Movement]

how do you change from monthly contract to pay as you go, there is no visible option on My02 account to do this despite other posts misinforming or either they hide it to make it difficult??

[MI5]

@Movement You need to call customer service as it requires a change to your billing platform. 

[Wobbly]

Ah ok, thanks.

[Movement]

Why do they say you can do it via My O2 what a waste of time!

Thanks for your reply, but I thinnk I'll move to a more helpful and effective provider than Telefonica

[jonsie]

Sorry you feel the need to change network. Some help if you decide to leave

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278