Change my data bundle date

[Thamir]

Data bundle finished. I topped up and purchased another bundle, I then applied it through your automated phone line because when I dialed 4445 there was no customer service. Now I have received a text to say the bundle will not be activated till 25th April!!!!!!! This is a disaster because my mobile data is the only form of wifi I have, there must be a solution to be able to use my data bundle from today??????????

[Thamir]

@O2Jennifer how can I start the bundle early??

[O2Jennifer]

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@Thamir wrote:
@O2Jenniferhow can I start the bundle early??

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If the option is not there in MYO2 you'll have to contact customer services. If 4445 is not working try 202.

[robson9000]

Hi, You can not start bundle early I am afraid,
You can add top up data until that date but can not change you tariff before the old one has expired

[MI5]

That was always our understanding too. Just checking if anything had changed in light of the current situation.

[Thamir]

@O2Jennifer I am not able to change the date for the bundle to start early through the app, please help

[jonsie]

You either need to wait for your renewal date or try to get through to customer service.