Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Cancelling monthly payment

I ordered a new sim which has a different tariff to my old sim. However I lost it when I was moving back home and I'm still being charged for the sim even though I have not used it at all.

New SIM FREE10 - It looks like this offer isn't for you

I got my sim and topped up the middle of last week, and the message said something like 'We're on the case', but the 10 pound extra credit hasn't applied. I tried texting again and it says it looks like I've already received my free credit but it def...

Resolved! How does the 6 month rule work exactly?

So I know that if I don't use my phone for 6 months I'll lose my number on PAYG. Just wondering exactly what usage counts to keep it alive. I've seen the term "chargeable call" but I hardly ever make phone calls and have no idea when the last actual ...

Resolved! Unlocking from O2

A little over a month ago I purchased a Sony Experia from somebody who had owned it since new some 12 months or so ago, and I want to use a different network sim in it. I have followed instructions to set up a My O2 account using a PAYG card and foll...

Wrong phone

I had a really bad experience I’ve had, I bought a £20 Alcatel phone to pick up in store when I got home it had an iPhone XR in the bag I have phoned up o2 straight away in the mean time the store have sent me an email saying they were going to charg...

Resolved! PAC

Tried to send PAC to 65075 but failed to deliver.. try calling cust serv they say call failedChatted to an agent , they say unable to do via chat and to go to o2 app. Went to o2 appI can't find it !!! I'm about to loose it here !!!!

Resolved! o2 sim%20swap%20no%20ne

Hi AllUpgraded my phone yesterday as wifes was sick lol I gave her mine it is galaxy s8, but she was a micro SIM so got nano SIM while at O2 I was told it usually takes 2 hours to swap over however it is still saying not registered on network been on...