Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Age restriction

Hi, i was in the o2 community shop, they removed age restriction, but when I want to go in internet, it shows that i need to remove it, so whats happened here?

Resolved! Age requirement

I'm 24 and I need to prove my age so u can let me use Internet for certain things

Resolved! sim blocked due to inactivity

how to activate blocked sim

New Big Bundle not active

Been on O2 PAYG for ages now, and upgraded my big bundle to the £15 one with 6gb data a few days ago. This was confirmed by O2. It was supposed to kick in on the 18th, but it's now almost 2am on the 18th, and despite having more than a big enough bal...

Resolved! WiFi Calling

Just recently moved to O2 but my signal at home is not great, keeps cutting out, usually at best 1bar signal So I need to use WiFi calling on my iPhone6But, even I used it before when previously with EE the option has disappeared from my options gggr...

Resolved! Sim swap to new phone, keep old tarriff?

Currently on a old Text & Web tarriff, bought a new phone and the sim is wrong size, if i sim swap can i keep the old tarriff even though it has been discontinued?

Resolved! Limit on spend for text messages

When using my PAYG phone for premium rate chat texts I get a message from the premium rate service that says "your network has blocked you from accessing our service until next month". This happens once I have spent £256 in a month. Is there any way ...

Resolved! New voicemail%20Dial%20905

I have a notification that I have a 'New voicemail Dial 905'. When I select it it sends a continuous dial tone. I cannot remove it from the notifications. How do I get rid of it?

Can't top up online - all cards rejected

Hi - I've been trying to top up my Big Bundle sim online, which I've been doing for years. Today, my debit card and credit card payments won't work - I get an error message which say they aren't authorised. Both cards worked today in shops. Is this s...

can receive, but can't send text messages on 02

Since December, I've been able to receive texts, but cannot send replies to them. There's no problem with calls. What is the cause of this, please. When I visited an O2 shop, the staff were very unhelpful.Thanks,David

O2

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