Can't top up online - all cards rejected

RollingLilacLu · ‎15-02-2020

Hi - I've been trying to top up my Big Bundle sim online, which I've been doing for years. Today, my debit card and credit card payments won't work - I get an error message which say they aren't authorised. Both cards worked today in shops. Is this some sort of glitch with O2? If I don't top up I am stuffed, I don't have a home phone, and have a disabled son and a frail elderly parent - I need my phone to work!

Thanks in advance!

MI5 · ‎15-02-2020

@RollingLilacLu

You have to try and contact O2 Guide: How to find help & contact O2

Other ways to top up here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sissy_Jupe · ‎15-02-2020

Same here. I have tried three different debit cards from two diffent banks on both PC and phone. All rejected and can't top up. Obviously a problem with O2 system. Will try again to-morrow.

jonsie · ‎15-02-2020

It certainly sounds like a system issue. The payment line does seem to have problems from time to time. I suggest you try in the morning.

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Can't top up online - all cards rejected

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