This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Top up payment rejected

Hattiehawker10
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎18-07-2024 22:44

on ‎18-07-2024 22:44

Ive just purchased a pay as you go sim

card. Ive activated the sim and attempted sooo many times to up with multiple payment cards but it keeps coming back unsuccessfully. I have spoken to a help centre operative and asked what the issue is, and why i cant pay via debit card. They had no response. I was told to purchase a Voucher online and then redeemnit makes no sense to me. My closest store is 40 minutes away! I won’t purchase the voucher in case i cant use it then not get a refund. What exactly is the issue? Ive attempted to use a debit and credit card with no joy! Ridiculous! 

Message 1 of 2
192 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 148591 Posts
  • 640 Topics
  • 28422 Solutions
Registered:

‎18-07-2024 22:47 - edited ‎18-07-2024 22:47

‎18-07-2024 22:47 - edited ‎18-07-2024 22:47

@Hattiehawker10 

You need to use a voucher the first time only.

You can get one from your corner shop or supermarket.

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
190 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top