Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 50247 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 25176 Views
  • 19 replies
  • 2 kudos

No signal

Hi I have put my pay as you go sim in a phone and I am getting no network

Lealea47 by Level 1: Joiner
  • 340 Views
  • 3 replies
  • 0 kudos

Big bundle sim not working abroad

My big bundle SIM card expires today but it hasn’t been working while I’ve been abroad, I’ve been told to call 4444 to top up but I can’t make calls therefore I can’t top up. My O2 app isn’t working and I can’t order a new sim while I’m abroad. Any h...

Mash by Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Resolved! Close account

How do i close my account and deactivate sim? 

Kerry1979 by Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos

Resolved! Sim card

If I buy a new sim free mobile, can I use my current sim card in new mobile?

Rabsco by Level 1: Joiner
  • 332 Views
  • 2 replies
  • 0 kudos

cannot make calls or send messages while abroad in Europe

I've spoken with O2 and added necessary bolt ons, waited 24 hours and still cannot make calls or send messagesWondering what to do next. Calling O2 costs me a lot of money from here using skype (sadly the only option i have)

geo-li by Level 1: Joiner
  • 326 Views
  • 2 replies
  • 0 kudos

No internet abroad

I have arrived in Europe and I have no internet I need it please 

Jodie31 by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Trying to change my auto top up

I'm trying to amend my auto top up but it keeps kicking me back to sign in page even though I'm already signed in.

sue410 by Level 1: Joiner
  • 326 Views
  • 2 replies
  • 0 kudos

Mobile Data

It doesn’t let me use my mobile data hotspot and when I try to activate it it says unavailable and to speak to 02.

CorbinT by Level 1: Joiner
  • 396 Views
  • 3 replies
  • 0 kudos

Resolved! Money taken yet phone not topped up!

Hello I have just switched from pay as you go to. Rolling plan and it has taken £17.50 off me however I’m still sat with no data etc!

Member by Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Resolved! Topup

I recharged by doctor sim & they get a pin...but i cant recharge or cant make a call...due to out of UK...please help

Vaskar by Level 1: Joiner
  • 20903 Views
  • 1 replies
  • 0 kudos