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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 52835 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26733 Views
  • 19 replies
  • 2 kudos

Using my O2 abroad

Hi,Currently I am in Turkey. I want to use my O2 mobile here but I don’t have access it here. Even I cannot use it through another Wifi connection. How can I use my mobile number here?

Cagdas by • Level 1: Joiner
  • 331 Views
  • 2 replies
  • 0 kudos

Old sim

I’m looking to update to a 5g pay as you sim on a 8gb tariff for £10 top up. Is this possible & how do I go about it as my current sim only supports up to 4g?

Two simm cards

I have two simm cards - one for each of my children. I can only seem to top one of them up. The other account seems to be missing but when I try and create it again it says it is an existing account. How do I access the second account?

Usage

I had 10gbp and it has gone down to to 7,50 and I have data, I have not called anyone and only used texts which I have unlimited anyways. Can you please tell me where the difference has gone??

Nadia16 by • Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

Data

Hii have changed to rolling plan but internet does not work

Vic7 by • Level 1: Joiner
  • 378 Views
  • 2 replies
  • 0 kudos

Top up

It says that my “name on card” has special leters etc in it when it doesnot so it will not let me top my phone up

Courts by • Level 1: Joiner
  • 355 Views
  • 2 replies
  • 0 kudos

Phone number change

It won’t let me sign in now that I have a new pay as you go contract because it is still registered on my old number which means I can’t get the confirmation code. Can you please change the sign in to my new number or point me in the right direction

Emilia3 by • Level 1: Joiner
  • 287 Views
  • 2 replies
  • 0 kudos

Contract renewal

I have 2 devices; I would like to discuss renewing my contract and changing one of the phones to pay as you go.

LennieP by • Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos
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