Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Leaving in 14 days

Hi, I joined O2 6 days ago with a Pay monthly,sim only 12 months contract. Despite several attempts, my old number still not transferred to O2 yet. I contacted costumer service yesterday. A very friendly staff arranged it to be transferred today by 6...

Nurcan by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! E top up card

How can I get an etop up card for my daughter's phone? 

SH96 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contact number

Any Number we’re  can I call to solve a problem with O2 delivery.?

Andreea86 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Keeping a number active

Greetings. I have a pay as you go phone from May to Nov when I live in England. I top up by going in the store. November April I’m not in the UK and so don’t top up letting the data stop. My store said I needed to use the number at least twice during...

Terrie1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Saving rewards

Hello. I would like to save my top up rewards, however, I could not find the (save reward) option on (my O2 online account) page! Could you advise on; how to save top up rewards?

Resolved! Back up phone on PAYG

I have a phone on a contract and my old phone is PAYG - i put £20 on it to use as a back up.It now won't work and I can't find a place on the O2 site to request help.Can anyone suggest where to look?Thank you

sk100 by Level 1: Joiner
  • 1 replies
  • 0 kudos